Q: If an artist for my concert cancelled, how do I get a refund?
A: Pre-sale tickets: Refunds for pre-sale tickets purchased from Sound Rink and/or Shofetti will only be honored if the headliner for the ticket purchased has cancelled their tour. We cannot provide a refund if another artist listed on the tour has dropped off or cancelled a date(s) on said tour.
VIP Packages: Refunds will be honored if an artist whom the VIP package purchased for from Sound Rink and/or Shofetti has cancelled their tour or postponed a date that can no longer be made. Again, we cannot provide a refund if another artist listed has dropped off or cancelled said date(s) on the tour.