Q: What is a VIP upgrade?
A: A "VIP upgrade" is a package which does not include entry into any concert as no ticket is included. As our policy states, you cannot attend any meet and greet without the purchase of a general admission or pre-sale ticket. Please be mindful when purchasing a "VIP upgrade" that it does not include a ticket.
Refunds are not offered for any purchases where a VIP upgrade was "accidentally purchased" or done so without knowledge of what was being purchased. No exceptions!